Departmental Overview
Housekeeping
The objective of the Housekeeping department in a Hotel is to provide a clean, hygienic and well-maintained environment for guests. A great Housekeeper must have a keen eye for detail. Housekeeping teams today, have extensive guest contact and through these interactions look for opportunities to pre-empt guest needs and provide superior service.
Laundry
The principle objective of the department is to provide clean and hygienic linen and garments to guests and uniforms to employees. This is achieved by using state-of-art equipment with a focus on high quality and service excellence.
Kitchen
The Kitchen team takes pride in cooking a variety of different cuisines, to enhance the culinary experience of our guests. The chefs are creative and are constantly training each other to improve skills in different cuisines and sections of the kitchen.
We ensure that the food served at the hotel is of superior quality and taste by placing great emphasis on using the best ingredients from around the world, providing our guests with memorable dining experiences. The team takes pride in going the extra mile in meeting special guest requests.
Kitchen stewarding department
The Kitchen stewarding team supports the food and beverage department, by ensuring the highest standards in hygiene and sanitation of the food service areas. Kitchen stewards are a critical part of the food and beverage operation, they maintain the quality and quantity of expensive serve ware and utensils.
Food & beverage department
The objective of the department is to provide exceptional food and beverage service at Restaurants, Bars, Poolside, in Rooms and Banquet facilities of the hotel. The Food & Beverage teams take pride in making all guest visits memorable, by ensuring that guest needs are met and the experience is enhanced by personalized service and care.
Front office
The objective of Front Office is to provide impeccable and consistent service to all guests that visit the hotel through reservations, concierge, telephone operations, cashiering, bell desk, and business centre. The Front Office department strives to offer efficient and personalized guest service warmly and courteously, to deliver an unforgettable experience.